Service Level Agreement
The Dedicated Internet Access Service at VISP is now backed by a powerful service level agreement (SLA), which stands as a written guarantee to maintain the service required at the highest possible standard.
VISP SLAs are wide-ranging, and are used to manage the services of business customers around certain key parameters with clearly defined objectives.
- Availability
- Performance
- Incident management
- Reliability
For customers who want to assure their Internet service, VISP is offering 2 SLA flavors: Business Class SLA & First Class SLA
- Business Class SLA: a standard offer, covering base-line assurances.
- First Class SLA: offered with more stringent objectives for full redundancy and diversity
Customer Benefits
- 24/7 professional support
- Committed SLA KPIs.
- High level commitment.
Please contact us for more information about how we can help you with network design, implementation and management.