Service Level Agreement

The Dedicated Internet Access Service at VISP is now backed by a powerful service level agreement (SLA), which stands as a written guarantee to maintain the service required at the highest possible standard.

VISP SLAs are wide-ranging, and are used to manage the services of business customers around certain key parameters with clearly defined objectives.

  • Availability
  • Performance
  • Incident management
  • Reliability

For customers who want to assure their Internet service, VISP is offering 2 SLA flavors: Business Class SLA & First Class SLA

  • Business Class SLA: a standard offer, covering base-line assurances.
  • First Class SLA: offered with more stringent objectives for full redundancy and diversity

Customer Benefits

  • 24/7 professional support
  • Committed SLA KPIs.
  • High level commitment.

PleaseĀ contact usĀ for more information about how we can help you with network design, implementation and management.

To speak with an VISP Solution Consultant Call+961-1-242587